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Help outside office hours too

An automated assistant on the line and in the chat — around the clock, including weekends and holidays.

On our phone line and in the chat you are answered by an automated assistant — not a person. It tells you so at the start, and you can ask it to connect you to a colleague at any time. The chat on this site works around the clock, at night, on weekends and during holidays. On the phone, outside office hours the assistant handles you on its own, and whatever a colleague must deal with it records and passes on for the next working day.

When you can reach our colleagues

  • Technical support (ext. 3) — daily 8:00 – 20:00
  • Information and orders (ext. 1) — Monday to Friday 8:00 – 16:00
  • Billing (ext. 2) — Monday to Friday 8:00 – 16:00
  • Chat — around the clock; during office hours a colleague can take over the conversation

What you can solve right away, without waiting

1
Without verification
  • whether there is an outage in your town and how long it should last
  • whether we have coverage at your address
  • prices of internet and television packages
  • whether we carry a specific TV channel and which package it is in
2
After verification — your connection
  • whether your line is working and whether it is suspended for an unpaid balance
  • a speed measurement when you feel the internet is slow
  • reporting a fault — the assistant logs it for the technicians
  • registering a new IP address after replacing your router
3
After verification — your account
  • your current balance due or credit
  • your latest invoices and their due dates
  • which services you have active and at what price
  • sending payment details (IBAN, variable symbol, amount) to your e-mail

How verification works

So that we never tell a stranger anything about your account, we verify you with your contract number (you'll find it on your invoice) and a six-digit code that we send to the e-mail registered on the contract. The code is valid for five minutes. There is no other way — we will never verify you by name, address or personal ID number, and if someone asks you for those, it is not us.

After replacing your router

If your internet does not work after replacing the router, open ip.ostv.sk. You can register the address you see there yourself — either right on that page with the Activate this IP address online button, or dictate it to the assistant. It works around the clock.

Keep your phone and e-mail up to date with us

The accuracy of the answers depends on what we have on record about you — so please check your contact details:

Send us a change via the form (department Information and orders) or to zmluvy(zavinač)ostv.sk. Just your contract number and the new details.

Before you fill in the form

Try the chat first — the Open chat button is in the bottom-right corner of the page. It replies instantly and solves most things on the spot, while the form on the contact page waits for our colleagues' office hours. If the chat can't solve it itself, it logs the fault or request and makes sure a colleague picks it up.

Go to the contact form